SUPPORT STAFF ACADEMY

Support staff are at the forefront of every flourishing practice, and with the right training they can make a significant difference to practice efficiency, professionalism, profitability and patient outcomes. 

The Academy recognises the key role support staff play and the importance of staff retention through a culture of training.  This section contains inspiring and practical learning resources for your support team to motivate and enable them to contribute in a practical way to the smooth running and success of the practice. 

Front-line staff play a key role in stimulating interest in contact lens wear.  The Optical Assistant’s Guide to Contact Lenses is a key support staff training resource covering the skills to confidently discuss contact lens options with patients.  Other resources include a lens insertion and removal guide to ensure your front-line staff contribute to your practice success.