The contact lens examination.
Some simple tips collected from successful practices.
| CHECKLIST | TIPS | |
 Explain process of tests as you carry them out:
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| Discuss the contact lens options and prices available. |
 Ensure that you refer to the lifestyle section of the 'Choosing and using soft contact lenses' booklet |
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| Offer spectacles as a back-up to contact lenses |
| MAGIC | TRAGIC |
| "I am normally a spectacle wearer but I tried contact lenses for the first time last week. Once I had a pair in, the optician used a Polaroid to take a picture, to remind me what I looked like!" | "I was told by the optician that I was unable to wear contact lenses because I had astigmatism. Apparently this isn't the case at all!" |
Questionnaire Section
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| 8A | If offered/discussed did you accept a contact lens appointment? If NO - please go to section 10 N | Y | N | |
| 8-1 | When you booked your contact lens appointment, were you given some contact lens literature to read beforehand? M | Y | N | NA |
| 8-2 | How competent were the support staff at answering your initial questions about Contact Lenses? (You should ask something about types, ease of use, cleaning, comfort, cost etc) | |||
| Answered all questions easily M | A | |||
| Answered with some difficulty (Please comment) L | B | |||
| Couldn't answer any questions N | C. | |||
| NA | NA | |||
| 8-3 | Were any of the following tests carried out during the contact lens assessment? | |||
| 8-3a | Keratometry (measurement of the curves of your eye) N | Y | N | NA |
| 8-3b | Slit lamp exam (checking the surface of your eye, tears etc) N | Y | N | NA |
| 8-3c | Flourescein (yellow dye to look for drying) N | Y | N | NA |
| 8-3d | Lid exam (examining underneath the eyelids) N | Y | N | NA |
| 8-4 | Did you have a discussion about the different contact lens types? If Yes, which types were discussed H | Y . | N | NA |
| 8-5 | Were you made aware of the cost of different lens options? M | Y | N | NA |
| 8-6 | Did you feel the contact lenses chosen for you reflect your lifestyle needs? H | Y | N | NA |
| 8-7 | Were you offered spectacles as back up to your contact lenses? M | Y | N | NA |
Useful Resources
Touchpoint 9 training notes
These notes accompany the presentation and can be used to train any staff in practice involved in this stage of The Customer Journey.
Touchpoint 9 training presentation
Slides and practical exercises - everything needed to train practice staff. Your CIBA VISION Business Development Manager is trained to deliver this material effectively