Step 9. Launch / begin

To build enthusiasm in your team it is worthwhile building up to the launch with things such as posters in the lunch room, quizzes or competitions with small prizes to test their knowledge. This will help motivate the team for the launch day.

To mark the significance of the launch consider providing treats such as cakes at tea / coffee time, and sandwiches or finger food at lunchtime for the whole team on launch day. Alternatively you could all go for a drink after work to celebrate the first day of launch.

Once your new plan has been launched, listen to how the practice team are describing it to patients. Make a note of the better examples and share them with the rest of the team. Also praise those using the better examples. This approach will create a more positive environment and is better than criticising those who do not always say the right thing.

Make one person responsible for keeping a record of how many people are signed up and by whom. This can be transcribed onto the ‘league’ table in the staff area every few days.

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